BCIAS Return Policy

1. Return Window

BCIAS allows customers to request a product return within [7–14 calendar days] after receiving their order.

A return request will be accepted only if:

• The item is defective, damaged, or incorrect upon arrival.
• The item has not been used, washed, or altered, and remains in its original packaging with all tags and labels attached. 

After the [7–14 day] period has passed, BCIAS reserves the right to decline any return request.

🕓 Example: If the product was received on November 1st, the customer can request a return until November 14th.

2. Return Costs

Return shipping costs are covered by:

• BCIAS, if the return is due to our error (wrong item, defective, or damaged product).
• The customer, if the return is due to personal reasons (wrong size).

Shipping fees are non-refundable, except in cases where BCIAS is at fault.

For exchanges, any additional shipping charges for the replacement item will be communicated before shipping.

3. Return Process

• Submit a return request via email: bcias.web@gmail.com .
• Include proof of purchase and clear photos of the product condition.
• BCIAS will review the request within 2–14 business days.
• If approved, customers will receive shipping instructions to return the item.
• Replacement products will be processed within 5–7 business days after the returned item is received and verified.

4. Additional Notes

Sale, clearance, or custom-made items are not eligible for return.

BCIAS reserves the right to reject returns that do not meet the conditions listed above.